Navient, one of the nation’s largest student loan servicers, agreed Thursday to pay nearly $2 billion to settle claims by 38 states and the District of Columbia it deceived thousands of borrows into costly, long-term, forbearance plans that caused students to pay more than they should have.

“They ran a multi-billion dollar scam,” Pennsylvania Attorney General Josh Shapiro said during a news conference announcing the settlement agreement.

Navient, formerly known as Sally Mae, burdened struggling students with debt, the attorneys general said, by pushing them into subprime, private loans they knew most would be unable to repay.

“So many people are trapped in unaffordable student loan debt,” Massachusetts Attorney General Maura Healey said. “These loans were doomed to fail from the start and Navient knew it.”

Navient also steered students into forbearances instead of counseling them about a more affordable repayment plan.

“What Navient did was deceive them,” Washington Attorney General Bob Ferguson. “All they got was a push into a bad plan, this forbearance plan.”

When students stopped making payments, as forbearance allows, the debt piled up. The agreement cancels nearly $1.7 billion dollars in balances owed by 66,000 borrowers nationwide.

Borrowers receiving private loan debt cancellation will receive a notice from Navient, along with refunds of any payments made on the cancelled private loans after June 30, 2021. Federal loan borrowers who are eligible for a restitution payment of approximately $260 will receive a postcard in the mail from the settlement administrator later this spring.

The settlement includes the states of Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, Washington, West Virginia, Wisconsin, and the District of Columbia.

“Today’s billion-dollar agreement will bring relief to thousands of borrowers in New York and across the nation and help them get back on their feet. Navient will no longer be able to line its pockets at the expense of students who are trying to earn a college degree,” New York Attorney General Letitia James said in a statement Thursday.

“Americans across the nation are struggling with their student loan debt,” Illinois Attorney General Kwame Raoul said, adding Navient “buried students into debt” with private loans they could never repay. “Today’s settlement provides substantial student loan relief.”